Businesses exist to create value for their customers. This value can take many forms, but ultimately, the customer decides what is valuable to them. Establishing high-performance business operations requires understanding how to create, deliver and capture value throughout the service value chain. The concept of the service value chain isn’t new. Michael Porter first introduced …
Zelle, a digital peer-to-peer payment service, doesn’t independently generate revenue or make money. Instead, it makes money by facilitating payments for participating banking institutions. As a strategic product of leading US banks, Zelle supports these institutions by providing a user-friendly digital payment platform, encouraging customer retention, and reducing the likelihood of customers switching to competitors. …
Yelp Inc. (NYSE: YELP) is an American multinational corporation headquartered in San Francisco, California. It develops, hosts, and markets Yelp.com and the Yelp mobile app, which publish crowd-sourced reviews about local businesses. The company also runs an online reservation service called Yelp Reservations. True to its mission statement, “Yelp connects people with great local businesses,” …
The idea of a trickle-down economy is largely regarded as false today. While many people all over the US today are actively advocating for more taxation on the rich and large corporations, people rarely ever talk about one of the men most responsible for perpetuating these ideas in America in the first place. Andrew Mellon …
How does your marketing team view the sales process? If you’re like most businesses, your answer is probably “through the lens of a typical sales funnel.” You know the one: it starts with awareness, moves on to consideration, then decision, and finally, purchase. Most marketing teams primarily focus on generating leads at the top of …
We’re all on the lookout for a good deal nowadays, especially when it comes to internet and cable providers. Even better if you can get all your phone, internet, and TV services in one convenient monthly payment! After all, who wants to pay over the odds? I think I know the answer: nobody. That’s why …
Palantir Technologies (NYSE: PLTR) is a leading big-data analytics company based in Denver, Colorado. Peter Thiel, co-founder of PayPal, and several other PayPal alumni founded the company in 2003. The inspiration behind Palantir’s business model was PayPal’s fraud recognition system. Ideally, Palantir could use similar software to reduce terror attacks and foster civil liberties. Over …
The story of the Aldi brand is a long and fascinating one. Two brothers, Karl, and Theo Albrecht, inherited their mother’s small grocery store in Essen, Germany, in 1946. After WWII rationing ended, the brothers saw an opportunity to provide affordable food to the German people struggling to make ends meet. They did this by …
I don’t know about you, but moving house is one of my life’s top ten most stressful experiences. There’s so much to organize, from selling your current home to finding a new one, not to mention how you’ll transport a lifetime of possessions from one place to another. For a long time, I’ve thought the …
Affirm is a financial technology company offering installment loans to consumers at the point of sale. The company started operations in 2012 as part of HVF, a startup studio created by PayPal co-founder Max Levchin. Other Affirm founders include Jeff Kaditz, Nathann Gettings, and Alex Rampell. The company has its headquarters in San Francisco and …
